Frequently Asked Questions
Sheroo lets a parent or loved one record a personal voice message of up to 60 seconds for a child. The recording can be a simple "I love you," a bedtime story, a lullaby, or words of encouragement. Once the message is recorded, the child can hear that familiar voice during moments when they need comfort or reassurance. Sheroo is designed to make a personal connection part of a child's everyday comfort routine.
Sheroo is safe for ages 0+. Parents and caregivers should still follow the product's safety, supervision, and care instructions, especially when using any plush product with very young children. Sheroo is intended as a comfort companion and is designed to support children through everyday moments such as bedtime, travel, and time away from loved ones.
Sheroo is designed for ages 0+ with embroidered features and no exposed hard plastic parts. Sheroo has been independently tested to applicable ASTM F963 and CPSIA requirements for the U.S. market and has also undergone EN71 testing for European toy safety requirements.
We ship Sheroo within 2-3 days. Shipping times vary based on destination and the shipping method selected at checkout. You'll see the available shipping options and estimated delivery information during checkout. Please see our Shipping Policy for additional details.
Sheroo is designed for children who may benefit from hearing a familiar voice during moments of separation, transition, or everyday comfort. It can be meaningful at bedtime, during travel, on a first day of school, during a hospital stay, when moving between two homes, or when a parent is away for work. Parents, family members, and loved ones can personalize Sheroo with a recorded message.
Every child is different, and not every child will respond to a comfort toy in the same way. Sheroo is designed to offer a familiar voice and a comforting companion, but it should not be presented as something that will work for every child. If you purchase Sheroo and it is not the right fit, review the current return or refund policy (linked in the website footer) for eligibility requirements and the return window.