Return Policy

We want you to love your Sheroo. Returns are accepted within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging and accessories.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once your return is received and inspected, we will notify you and issue an approved refund to your original payment method.

Items that show signs of use, damage, alteration, or missing components may not be eligible for a refund.

If your Sheroo arrives damaged or defective, please contact us so we can make it right.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at sheroo@bravelittletiger.com.