Refund policy
Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Returned with any original packaging, if applicable
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or the wrong item was sent.
Original shipping charges are non-refundable.
To start a return, please contact us at bravelittletigerstore@gmail.com with your order number and the reason for your return.
If your return is approved, we'll provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original purchase (if eligible), and once your return is approved, place a new order.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at bravelittletigerstore@gmail.com.